In the face of a recovering economy, banks and financial institutions are laying greater emphasis on ensuring optimal efficiency in their operations there by driving down overhead expenses and increasing profitability.

Towards this end, HCL has developed a set of propositions that are designed to help banks carry to ensure the seamless execution of their day to day operations. These concepts encompass IOMC, Production Management and Target Operating Model (TOM)

HCL’s Integrated Operations and Management Centre (IOMC) integrates offerings across Global Services, Infrastructure Operations and Application Operations. It acts as a single window to deliver, manage and monitor Infrastructure Support and Application Operations giving customers increased efficiencies and enhanced business impact. Multi-integrated solutions enable customers achieve significant optimization not only within one area but also at interface points (viz integrated help-desk for applications and infrastructure).

HCL’s Target Operating Model (TOM) is the physical implementation of the Managed Service Model for delivering application development, production, maintenance, and user support. It is a collection of standardized processes integrated with standard tool sets, industry best practices, and HCL organizational enablers for ensuring business alignment, competitive advantage, centres of excellence focus, and continuous improvement.

The following are the salient features of the HCL TOM:

• Integrated service lines implementing managed services for application production, maintenance and user support
• Scalable separate service lines for L1, L2, and L3 activities. Resources aggregation at the level of individual application to form the virtual application level team 
• Resources can be moved across service lines and applications to ensure maximum utilization, knowledge management, peak load management, and contingency management
• Establishment of global service desks for L1 support in alignment with individual business line, located at onsite locations.  Implementation of L1 support at onsite to ensure business alignment, domain leadership, and synergy with business transformation agenda
• Readiness to engage a thin Client retained organization, primarily focused on demand management requirements management, customer relations, and client specific issues coordination.  HCL is experienced and is well positioned to address rebadging of employees if required