In the face of a recovering economy, banks and financial institutions are laying greater emphasis on ensuring optimal efficiency in their operations there by driving down overhead expenses and increasing profitability. …read more

The goal of any business is to find a way to do things equally well; first, attract customers to the business, and second, get them to pay for your product and/or service. From this simple premise has spawned what is probably one of the most complex and sophisticated inter-network of technologies and systems to have ever been developed by the hand of man. …read more

The infrastructure division in HCL is our fastest growing lines of business. Following our Blue Ocean Srategy, we have created an uncontested market space of “Remote Infrastructure Management” which has now become an Industry in itself and is being described as the “Third wave of outsourcing” after Software and BPO. Today we dominate this industry and have been recognized by global experts for our leadership and maturity of service delivery. Our business model is able to aggregate these services under a unified service delivery framework and take a single point operations responsibility with a customer. …read more

Web 2.0 loosely defines the resurgence of the web, following the 2000 dot com crash, and the following 3 or 4 years when business decided online was a fad.  It was all about business value, and Internet was an empty promise. …read more

HCL Technologies has finalized its acquisition of UK-headquartered Axon Global, the largest independent SAP consultant-integrator in the world just over a year ago. From a head count and revenue perspective, the acquisition admitted HCL to the ranks of the Top 10 SAP service providers, with a combined SAP consulting and support capability that is 60% larger than its closest India-based competitor. …read more

While the word “value” already holds a special place in the dictionary of business clichés (special because of how really essential it is) - the rise of China…stringent margins…regulations…recession…all this is only drawing greater focus of the IT vendors, making them deliver more of it. While business organizations across the globe are facing rebirth, it becomes essential for every service provider to learn quickly and evolve with them so that business gets as close as it can to being restored to normal. …read more

Everyone talks about getting IT aligned with business but what does it mean? How does one achieve the elusive alignment between business & IT? Spawned from HCL’s Solution Lab, the Business Aligned IT framework lets the CIO focus on quantifiable business benefits from traditional IT activities. Traditionally, linking business benefits to IT activities has been difficult to achieve. …read more

Deposit accounts make up roughly 9% of a retail bank’s assets and 60% of the profits, and 10% of these customers often drive 90% of the value. Additionally, customers are the most at risk for attrition in the first 60 days of the relationship, and the attrition rate for new customers is double the rate of customers with tenure greater than 6 months. Couple this with the fact that 75% of all cross-sell activity occurs within the first 120 days of the relationship and the importance of paying special attention to on-boarding high value customers carefully and effectively during the first 120 days as a customer becomes clear. …read more

If you can look into the seeds of time
And say which grain will grow and which will not
Speak then to me – Macbeth (I, iii)

Business development, financial investment, regulation, and government policy making rely on establishing representative benchmarks, and accurately forecasting their trajectories over time or in relation to other variables. This can be challenging when the environment is turbulent, and benchmark trajectories display erratic behaviour. …read more

Production Support involves problems, solutions, people, changes, deadlines and all the things that go into making a moment critical…all this when the system is live!! You must have heard about the mechanic who was removing the cylinder heads from the motor of a car when he spotted the famous heart surgeon in his shop standing off to the side, waiting for the service manager to come to take a look at his car.  The mechanic shouted across the garage, “Hello Doctor!! Please come over here for a minute.” The famous surgeon, a bit surprised, walked over to the mechanic. …read more